Due to our new Social Distancing Protocol, we have limited capacity of all group sessions to 8 players and expanded our schedule. You now get to select how many sessions you wish to attend each month and have the option to sign up for a single session.
Make sure you are signed into your account.
If you are signed into the MindBody reservation system from a computer, click on the “Online Store” tab then on the “Contracts” menu item. You can then select which package you would like from the dropdown menu. Follow check out instructions to complete the transaction.
If you are using the I’m Possible Northeast HQ branded app, click on the “Buy” link. If your screen turns black, swipe down to refresh. Then click on “Autopay” and you will be prompted to select the type of package. Follow check out instructions to complete the transaction.
Yes! Since all sessions are by reservation only, monthly package holders may attend any of our workouts, including Complete Player, Shooting Lab, Strength & Conditioning, and Beach workouts.
Make sure you have downloaded the I’m Possible Northeast HQ app from the App Store (Use Keywords: I’m Possible Colts Neck HQ) and are logged in before attempting to reserve a spot.
You may book sessions up to 30 days in advance. Or until the date of your next scheduled auto-payment if you are signed up for a monthly package.
It means that the class is full. When you put yourself on the waiting list, you may be added to the session roster if someone cancels ahead of time. In which case, you will receive an email, text or phone call confirming that you have a reservation in that session.
Please do not show up for a class if you have not received a confirmation (email, text or phone call) from us.
If using the app, click the “My Classes” tab and select the class you wish to cancel. Then click the “Cancel Booking” button.
If you are logged into your account from a computer, click on “My Schedule” then click the “Cancel” link next to the session you wish to cancel.
Please cancel as far in advance as possible.
If you do not cancel more than 6 hours in advance, you forfeit that session.
Please call Lauren or email firstname.lastname@example.org in the event of an emergency.
You may attend two sessions back to back (i.e. Complete Player and Shooting Lab) if there is no waiting list. We reserve the right to bump you from the second class on the same day if demand is greater than capacity.
Unlimited monthly packages allow for 31 sessions per month (1 per day on average).
You may cancel your contract by logging into your account and going to My Info >> Account. Simply click on the “Terminate” link next to the monthly membership.
If you wish for us to cancel your membership, please email or call at least 3 days prior to auto-renew date.